Refund Policy
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service centre to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
you are not a "no show" (most "no show" bookings are ineligible for any waiver from suppliers for refund processing); and
we can secure waivers from suppliers to process this requested cancellation and refund.
We are unable to provide a specific timeline for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request, we will work with suppliers such as airlines, hotels, and car rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier's decision. Our service fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for a refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airline's and other suppliers' refund penalties, Flight Travel LLC will charge a post-ticketing services fee, as applicable. All refund fees are charged on a per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such a refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent-assisted refund request, but not our booking fees for the original travel reservation or booking.
As per our CEP we offer Special Discounts for Military, Bereavement, and the Visually Impaired.
Cancellation Password - For your security, bookings may only be cancelled over the phone, and not by email or web chat. When requesting Event Connect to cancel a booking on your behalf, our agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created. Please provide the Cancellation Password to our agents when asked, to complete your cancellation request. If you cannot access your email and provide your Cancellation Password, we may not be able to process your cancellation request. The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before we were able to process your request please call us back to obtain a new Cancellation Password.